DevOps
Incident command for engineers
Roles, comms cadence, and technical pivots when pages wake you at 03:00.
- Duration
- 3 weeks · 16h live
- Format
- Weekend intensives
- Level
- Beginner+
- Career track
- Operations leadership
₩720,000 · Workshop certificate
Program narrative
Practice lightweight ICS-inspired roles adapted for software, with bilingual comms templates and regulatory notification considerations for KR operations.
What is included
- · Role cards for IC, scribe, liaison
- · Customer comms templates
- · Severity rubric calibration
- · Technical pivots without thrash
- · Post-incident review facilitation
- · Psychological safety drills
- · Vendor coordination checklists
Outcomes you can show
- Run a simulated incident with timed comms
- Produce a post-incident doc leadership accepts
- Tune a severity rubric with support input
Lead mentor
Seojun Ahn
Incident commander for regional SaaS with finance integrations.
FAQ
Experience notes
“Bilingual comms templates shaved minutes off regulator updates during our drill.”
“Role cards are laminated on our wall now—simple but effective.”